Terms of Service

SpringPoint Ltd ("SpringPoint", "we", "our", "us") is a introductory agency registered in England and Wales, operating under Company Number 00000000. Our registered office is located at 114 Blackheath Road, London SE10 8DA, United Kingdom.

SpringPoint operates as an introductory agency within the meaning applicable under UK law. We introduce clients ("Clients") seeking non-medical support in the home and community to self-employed support workers ("Support Workers") who provide such services independently.

Our mission is: "To enhance quality of life by providing reliable, dignified and personalised support that fosters independence and community connection."

These Terms of Service ("Terms") govern your access to and use of our services, website at springpoints.co.uk, and any related communications with SpringPoint. By accessing our website, submitting an enquiry, booking an assessment or engaging our introductory services, you agree to be bound by these Terms.

The following definitions apply throughout these Terms:

SpringPoint provides the following core services to Clients and Support Workers:

Our services are focused on non-medical support and do not include, and must not be used for, the provision of regulated healthcare, personal care (as defined under relevant care legislation), or any service that requires clinical registration or healthcare professional status.

It is essential that all Clients understand the distinction between SpringPoint and a managed care agency. The following explains the implications of our introductory model:

Following a successful introduction, the Client enters into a direct arrangement with the Support Worker. The Support Worker is self-employed and provides their services to the Client directly. SpringPoint is not a party to this arrangement and has no responsibility for the day-to-day conduct or delivery of care services.

Because the Client engages the Support Worker directly, the Client takes on certain responsibilities, including but not limited to: agreeing the scope of work, hours and remuneration; ensuring compliance with applicable employment and tax obligations; providing a safe working environment; and managing any concerns about the Support Worker's conduct directly or with SpringPoint' guidance.

After a successful introduction and the commencement of a Care Arrangement, SpringPoint' ongoing role is limited to: providing advisory support; handling any re-matching needs; maintaining the Support Worker's registration and vetting status; and offering guidance on issues that arise. SpringPoint does not supervise or manage the Care Arrangement itself.

To access SpringPoint' introductory services, Clients must complete an initial assessment. This involves providing accurate personal information, describing care needs and requirements, and consenting to SpringPoint retaining and processing their data in accordance with our Privacy Policy.

Clients must ensure all information provided to SpringPoint is accurate, complete and up to date. SpringPoint reserves the right to decline or terminate a registration where information is found to be inaccurate or misleading.

Support Workers seeking registration with SpringPoint must: submit to and satisfactorily complete an Enhanced Disclosure and Barring Service (DBS) check; provide two or more verifiable references; and participate in a registration interview with SpringPoint' team.

Registration is at SpringPoint' absolute discretion. SpringPoint may refuse registration or remove a Support Worker from its register at any time where it considers this appropriate to protect Clients or uphold its standards.

The initial Client assessment is provided at no cost and with no obligation. The assessment does not constitute a commitment by either party to proceed with any introduction or care arrangement.

By engaging SpringPoint' services, Clients agree to the following obligations:

Support Workers registered with SpringPoint agree to the following obligations:

The initial Client assessment is provided at no charge. There is no obligation to proceed with any introduction following an assessment.

Upon accepting an introduction to a Support Worker, a one-off Introductory Fee becomes payable. This fee covers SpringPoint' matching, vetting verification and administrative costs. The specific amount will be confirmed to the Client prior to any introduction proceeding. No Introductory Fee is payable unless and until a Client accepts a formal introduction.

An ongoing Management Fee may be charged for continued access to SpringPoint' advisory support, re-matching services and network administration. This fee will be clearly communicated at registration and is payable in accordance with the agreed billing schedule.

Clients pay Support Workers directly at an agreed hourly or sessional rate. SpringPoint does not process, hold or manage any payments between Clients and Support Workers. The rate is agreed between the Client and Support Worker directly, with SpringPoint' guidance if required.

SpringPoint' fees are due as specified in the relevant invoice or agreement. Late payment may result in suspension of introductory services. SpringPoint reserves the right to charge interest on overdue amounts at the statutory rate applicable under the Late Payment of Commercial Debts (Interest) Act 1998 where applicable.

SpringPoint requires all registered Support Workers to hold a current Enhanced Disclosure and Barring Service (DBS) certificate applicable to work with adults in a care or support context. SpringPoint verifies this certificate prior to any introduction being made. DBS checks are renewed as required.

SpringPoint contacts and verifies professional and personal references for all registered Support Workers. References are assessed for relevance, authenticity and content. Any concerns arising from references will result in a Support Worker's registration being declined or suspended.

Whilst SpringPoint takes all reasonable steps to vet Support Workers, we cannot guarantee that information provided by Support Workers is complete and accurate in all respects. DBS disclosures reflect information held at the time of the check and may not capture all relevant history. Clients are encouraged to exercise their own reasonable judgement following any introduction.

SpringPoint takes safeguarding seriously. Any concerns relating to the welfare of a vulnerable adult should be reported to SpringPoint immediately at info@springpoints.co.uk or by calling +44 788 273 2203. Where appropriate, SpringPoint will refer concerns to the relevant local authority or statutory body.

To the fullest extent permitted by applicable law, SpringPoint shall not be liable for any loss, damage, injury, claim or expense arising directly or indirectly from: the conduct or performance of any Support Worker following an introduction; any act or omission of a Client; or any failure of a Care Arrangement.

As an introductory agency, SpringPoint' legal responsibility is limited to the exercise of reasonable care and skill in the assessment, vetting and introduction process. We are not responsible for, and do not accept liability for, the acts or omissions of Support Workers in the provision of care or support services to Clients.

Nothing in these Terms shall limit or exclude SpringPoint' liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other matter for which it would be unlawful to limit liability.

Subject to clause 10.3, SpringPoint shall not be liable to any party for any indirect, consequential, special or punitive loss or damage, including loss of profit, loss of business or loss of goodwill, arising in connection with these Terms.

Subject to clause 10.3, SpringPoint' maximum aggregate liability to a Client or Support Worker in any twelve-month period shall not exceed the total fees paid by that party to SpringPoint in the same period.

All content on the SpringPoint website — including but not limited to text, design, graphics, logos, data and software — is the property of SpringPoint Ltd or its licensors and is protected by applicable intellectual property law.

You may not reproduce, copy, publish, distribute or create derivative works from any content on our website without our prior written consent. You may print or download content for your personal, non-commercial use only.

The SpringPoint name, logo, brand identity and associated marks are proprietary to SpringPoint Ltd. Nothing in these Terms grants any licence or right to use these marks without our express written permission.

SpringPoint processes personal data in accordance with UK data protection law, including the UK GDPR and the Data Protection Act 2018. SpringPoint is registered with the Information Commissioner's Office (ICO) under registration number ZA000000.

Full details of how we collect, use, store and share personal data — and the rights of data subjects — are set out in our Privacy Policy, which forms part of these Terms and should be read alongside them.

By engaging SpringPoint' services, you acknowledge and consent to the processing of your personal data as described in the Privacy Policy, to the extent necessary for SpringPoint to perform its introductory services.

A Client may terminate their registration with SpringPoint at any time by providing written notice to info@springpoints.co.uk. Any Care Arrangement between the Client and a Support Worker is a matter between those parties directly and is not automatically terminated by withdrawal from SpringPoint' register.

SpringPoint may suspend or terminate a Client's or Support Worker's registration at any time, with or without notice, where SpringPoint reasonably believes: the individual has breached these Terms; behaviour poses a risk to another party; information provided was false or misleading; or continued registration is otherwise not appropriate.

Upon termination, the individual's access to SpringPoint' advisory and re-matching services will cease. Any fees paid are non-refundable except where SpringPoint has failed to deliver a service it was obligated to provide. Outstanding fees remain due and payable.

SpringPoint does not impose exit penalties or minimum term commitments on Clients. Clients may pause or reduce their Care Arrangement at any time directly with their Support Worker without incurring charges from SpringPoint, subject to any Management Fee obligations for the current billing period.

SpringPoint takes all complaints seriously. If you have a complaint about our services, please contact us in the first instance:

SpringPoint will acknowledge complaints within two working days and aim to provide a full response within ten working days. Where investigation is required, we will provide updates on our progress.

Where a complaint cannot be resolved through our internal process, the parties may consider alternative dispute resolution (ADR). SpringPoint will engage in good faith with any reasonable ADR process proposed.

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation.

Nothing in this clause shall limit any consumer rights you may have under applicable UK law that cannot be excluded or modified by agreement.

SpringPoint reserves the right to amend these Terms at any time. We will notify registered Clients and Support Workers of material changes by email and by publishing the updated Terms on our website with a revised effective date.

Your continued use of SpringPoint' services after the notified effective date of any update constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must cease using our services and notify us accordingly.

We encourage all users to review these Terms periodically. The current version is always available at springpoints.co.uk/terms.

If you have any questions, concerns or requests relating to these Terms of Service, please contact SpringPoint using the details below:

SpringPoint Ltd — Registered in England & Wales. Company No. 00000000. ICO Registration: ZA000000.